AVENZA 1-Year Limited Warranty & Product Support

At AVENZA, we are committed to delivering exceptional products and an equally exceptional ownership experience. Every AVENZA product is backed by our 1-Year Limited Warranty, giving you added confidence in your purchase.

If you need assistance with product setup, operation, troubleshooting, or warranty service, the AVENZA Support Team is here to help.

1-Year Limited Warranty

AVENZA warrants to the original purchaser that, for a period of one (1) year from the original date of purchase, the AVENZA product will be free from defects in materials and workmanship under normal use and when operated in accordance with the instructions provided with the product.

This Limited Warranty applies to eligible AVENZA products purchased directly from AVENZA or from an authorized AVENZA retailer or reseller.

If Your Product Requires Warranty Service

If an eligible AVENZA product is determined to have a defect covered by this Limited Warranty during the warranty period, AVENZA may, at its discretion:

• Repair the defective product;
• Replace it with the same or a comparable product; or
• Provide another appropriate remedy where required by applicable law.

Any replacement product or component may be new or equivalent to new in performance and reliability, as permitted by applicable law.

How to Obtain Warranty Service

Before returning a product, please contact AVENZA Support:

Email: Support@avenzastudio.com
Online: Chat with our support team at AVENZAStudio.com

To help us process your request efficiently, please be prepared to provide:

• Product model and serial number, if applicable
• Original proof of purchase
• Description of the issue
• Photos or video showing the issue, if requested

Please retain your original sales receipt or other proof of purchase, as it may be required to verify warranty eligibility and the original purchase date.

What This Limited Warranty Does Not Cover

This Limited Warranty does not cover damage, defects, or product failure resulting from:

• Accident, misuse, abuse, neglect, or improper handling
• Improper installation, operation, maintenance, or storage
• Unauthorized modification, alteration, repair, or disassembly
• Use of the product contrary to the instructions provided by AVENZA
• Normal wear and tear or cosmetic deterioration that does not affect product functionality
• Damage caused by external conditions, including power surges, improper voltage, fire, water or liquid exposure, extreme environmental conditions, or other external causes
• Loss, theft, or intentional damage
• Products with removed, altered, or illegible serial numbers or identification labels
• Products purchased from unauthorized sellers when proof of an eligible purchase cannot be established

Additional exclusions or requirements may apply to specific AVENZA products.

Your Consumer Rights

This Limited Warranty gives you specific legal rights. You may also have other rights that vary by state, province, territory, or country.

Nothing in this Limited Warranty is intended to exclude, restrict, or modify any consumer right or remedy that cannot lawfully be excluded, restricted, or modified under applicable law.